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We try our best to get orders processed & shipped the same business day as they are received, and most orders are shipped within 24-48 hours. However, when selecting expedited shipping options, please be advised that these options are promised from the time of shipping, not from the time the order was submitted. If you place an order on Friday afternoon, your order may not get processed until the following Monday.
Although most orders are processed and shipped the same, or the next business day, there may be a delay if we are temporarily out of stock of your purchased item. If an item that you ordered is out of stock, we will try to contact you as soon as possible. We will let you know when the item will be available and give you the choice of waiting for the item to become available, removing the item from your order, or having your order shipped in multiple shipments we can also help you find a suitable alternative if available.
HPI Distributions Customers enjoy free ground shipping on all orders. Valid on standard U.S. ground shipping to U.S. delivery addresses in 48 contiguous United States. Orders arrive within 6-10 business days. Not valid for P.O. Box delivery addresses or Alaska, Hawaii, U.S. territories, and APO/FPO addresses.
We understand the importance of privacy to many of our customers. All orders sent from HPI Distributions are sent discretely in plain brown boxes/packages without any identifying markings. Return labels will have HPI as a return shipping address.
If anything in your order arrives damaged immediately notify the shipper and file a claim. After filing a claim with the shipper please contact us for a replacement shipment. Remember any damage caused in shipping is almost always the fault of the shipper and not Hpidistro.com We will assist you with the process if needed.If you have any questions about our shipping policy, our practices, or your experiences with our products, please call us at 1.800.617.1478